Returns & Refunds
Your satisfaction matters to us. Every Decorvantri product is carefully checked before dispatch, and we're here to help if something isn't right with your order.
Our Return Promise
If you receive a damaged, defective or incorrect product, please contact Decorvantri within 7 days of delivery. Our team will review your request and guide you through the appropriate return, replacement or refund process.
Return Eligibility
You can raise a return request within 7 days from the date of delivery in the following situations:
- The product arrived damaged.
- You received a defective product.
- You received an incorrect product.
- The product received is substantially different from the item ordered.
Return Conditions
To be eligible for a return, the product should be maintained in its original condition.
- The product should not have been used or altered.
- Original packaging, tags and accessories should be retained.
- The product should not have been damaged after delivery.
- Order details or proof of purchase may be required.
Received a Damaged or Wrong Product?
Please take clear photographs or a short video of the product and its packaging. Our support team may request these details to verify the issue and process your request.
Non-Returnable Situations
Returns may not be accepted in the following situations:
- The return request is raised after the applicable return period.
- The product has been used, altered or modified.
- The product has been damaged due to improper handling after delivery.
- Required original packaging or accessories are missing.
How to Request a Return
Please contact Decorvantri Customer Support before sending any product back.
Contact Us
Share your order number and tell us why you would like to request a return.
Share Details
For damaged, defective or incorrect items, share clear photos or video where requested.
Request Review
Our support team will review your request and communicate the next steps.
Refund Process
Once an approved returned product is received, it may be inspected before the refund is approved.
Once approved, the refund will generally be processed to the original payment method.
After processing, it may take approximately 5–10 business days for the amount to reflect, depending on your bank or payment provider.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Cancellation may be possible before an order is processed or dispatched. Once the order has been shipped, cancellation may no longer be possible.
Return Shipping
Please do not send the product back without first contacting our customer support team.
Once your request has been reviewed, the applicable return or replacement instructions will be shared with you.
Need Help With a Return?
Have a question about a damaged product, return or refund? Send us your order details and our support team will guide you through the next steps.
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